Privacy Policy

Why do we have a privacy policy?

Starhive AB (“Starhive” or “we”) care about your privacy. Therefore, we always strive to protect your personal data in the best possible way and to comply with all applicable laws and regulations for the protection of personal data. In this policy, we want to inform you about how we collect and process your personal data.

Who is responsible for your data?

Starhive AB, reg. no. 559362-7648, is responsible for the processing of your personal data.

The following is Starhive’s contact information:
Telephone number: +46 702 30 72 25
Address: Sveavägen 49, SE-182 62 Djursholm, Sweden
Email: legal@starhive.com

What personal data do we process?

Starhive collect and processes information about you when you use our products and services as a representative of a business customer, supplier or another business partner, and when other sources provide it to us as further described below.

Information you provide to us

We collect information about you when you input it into our products or services or otherwise provide it to us, for example when you register for an account, create or modify your profile, set preferences, sign up for or make purchases.

Account and profile information: When you register for our services or products you provide your contact information, such as your name, company name, address, e-mail address. You might also have the option of adding a display name, profile photo, job title and other details to your account/profile information to be displayed in our products and services.  We also keep track of your preferences when you select settings within our products and services.

Payment Information:  We collect payment and billing information when you register for certain paid products and services, such as payment card details that we collect via secure payment processing services. You might also be asked to designate a billing representative, including name and contact information, upon registration.

Content you provide through our products and services: Our products and services include features where we collect and store content that you might post, upload, send, receive and share. This content includes any information about you that you may choose to include.

Information you provide through our support channels: When you use our support channels you might choose to submit information regarding a problem you are experiencing with our products and services. Whether you designate yourself as a technical contact, open a support ticket or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Cookies and other tracking technologies: We use cookies and other tracking technologies (for example, web beacons, device identifiers and pixels) to provide functionality and to recognize you across different services and devices. For more information, please see our Cookies and Tracking Notice, which includes information on how to control or opt out of these cookies and tracking technologies.

Information we receive from other sources

We might receive information about you from other users of our products and services when they submit content through our products and services. 

Other users of our products and services: Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a support matter opened by someone else, a person within you organization may upload content about you, and we might also receive your email address and other contact information from other users when they provide it in order to invite you to our products and services.  Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your organization’s account or when they designate you as an administrator.

Third party providers: We may receive information about you from third party providers of business information and publicly available sources, including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles, for the purposes of delivering personalized communications, event promotion and profiling.

For what purpose do we process your personal data?

We process your personal data to be able to communicate with you as a user or contact person at a company that we co-operate with and/or has an agreement with Starhive, as a business customer, supplier or other business partner, as well as for you to be able to order our products or services on behalf of the company you represent and customer support purposes.

We further use your personal data to provide our products or services to you as intended, process transactions connected to you, for personalizing your experience, for research and developing purposes to make our products and services faster, more secure, better and more useful.

We might also use your personal data where you have given us consent to do so for a specific purpose not mentioned above.  For example, we may publish testimonials or featured customer stories to promote our products and services with your permission. 

Who has access to your personal data?

As a starting point, your personal data will only be processed by Starhive. Our IT suppliers might get access to the personal data and other information when developing and supporting our IT system and environment. These IT suppliers only process personal data on our behalf and never on their own behalf.

On what legal ground do we process your personal data?

We collect and process your personal data only where we have legal bases for doing so under applicable laws and regulations. The legal bases depend on your location and how you use our products and services. For example, if you are an individual in the European Economic Area (EEA), we collect and process your personal data only where we have legal basis for doing so in accordance with the EU regulation 2016/679 (“GDPR”) to guarantee an open and transparent processing of your personal data. This means we collect and use your information only where:

• we need it to provide you the products and services you use, including to operate such products and services, to provide support and personalized features and to protect the safety and security of our products and services;
• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose; or
• we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our products and services. 

For how long will we process and store your personal data?

Your personal data will be sorted out/erased according to the following:

When you stop using our products and services and ends your account/profile, your personal data related to such account/profile will be sorted out/erased.

When you leave the position as a contact person/representative of the business company of Starhive (and we are informed hereof) your personal data will be sorted out/erased.

When the co-operation with the business partner that you represent ends, your personal data will be sorted out/erased.

Invoices and other accounting records containing your personal data will be stored, according to applicable accounting legislation, currently for seven years from the calendar year when the verification was entered into the books.

Inactive agreements containing your personal data will be stored for ten years due to the period of limitation according to the Swedish statute of limitation.

Transfer of personal data to third countries

We collect information globally and may transfer, process, and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you our products and services. Whenever we transfer your information, we take steps to protect it.

If you are an individual in the European Economic Area (EEA) we might process your personal data outside of the EEA. If your personal data will be processed outside the EEA, then we will make sure that such processing is either based on a decision from the EU Commission establishing that the country in question ensures an adequate level of protection or based on another ground for such transfer in accordance with GDPR, for example in accordance with the EU-U.S. Data Privacy Framework.

Your rights

Right to access to your personal data
You are entitled to request information about which personal data we process about you and how the personal data is being processed. You also have the right to request a copy of the personal data we process about you.

Right to rectification
If you consider your personal data that we processes to be inaccurate, e.g. information concerning your name or address, you have the right to get the inaccurate information corrected and to get the incomplete information completed by providing us with the correct information.

Right to erasure
You have the right to request that your personal data is erased, e.g. if the processing is no longer relevant in relation to the purpose the information was collected for or if you recall your consent to the processing and there are no other legal grounds for the process.

Right to limitation of processing
You have the right to request limitation of the processing of your personal data, with the exception for storage. Limitation of processing can be requested for example if you object to the accuracy of the personal data or if you consider the processing of your personal data to be unlawful.

Right to objection
You have the right to object at any time concerning the processing of your personal data, including profiling based on those provisions. Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning such marketing, which includes profiling to the extent that it is related to such direct marketing.

Right to data portability
You have the right to obtain the personal data you have provided us with in a structured, commonly used and machine-readable format and have these transmitted to another controller, provided that the process is automatized and that the process is based on a consent or an agreement.

Changes in this policy

We are entitled to amend this policy at any time if it is necessary to fulfill the requirements according to applicable laws and regulations or if it is necessary due to changes in our operations. In such a situation, we will provide information concerning the changes according to applicable law. Applicable information will be available in this privacy policy, on the website of Starhive and/or provided in other appropriate ways.

Observance of GDPR

Do not hesitate to contact us if you, for any reason, feel unhappy about our processing of your personal data. If you would still be of the opinion that your rights, under the GDPR or other applicable laws and regulations, have not been satisfied you have the right to send a complaint to the relevant regulatory authority. You will find more information concerning this on Integritetsskyddsmyndigheten | IMY .

Our contact details

If you would like to contact us with regards to our processing of your personal data or if you have questions concerning this privacy policy, you are welcome to contact us on legal@starhive.com.