IT service management
Data-driven ITSM for the modern business
Accelerate your service delivery with an ITSM solution that provides asset context and AI-powered insights that resolve tickets fast.
Why Starhive
Why choose Starhive for IT service management?
- 01
Asset visibility = fast resolutions
Unlike legacy ITSM tools, where asset data is an afterthought, Starhive started as an asset and configuration database first. That means whenever you need data to make an accurate decision, it's available in an instant from your tickets.
- 02
Unique like your business
Starhive is great for IT teams that like to have control over their software and processes. With a open data model and high flexibility, you get a tailor-made solution without spending a fortune on software or developers.
- 03
A solution that's easy to adopt
The key to adoption is to provide software solutions that are familiar and enjoyable to work in. Starhive provides a clean, modern UI and highly customisable and branded portals to help your colleagues feel safe submitting tickets.
Get real value from AI
AI is changing the ITSM landscape. But without context on your business, your infrastructure and assets, and a history of ticket resolutions, AI cannot deliver value.
Starhive's database is designed for AI. Any additional context AI might require can be pulled into Starhive to increase accuracy and offload admin work so you can focus on the tough questions.
Today Starhive's Nova AI can analyse your asset database to help with budget forecasts or assess the potential impact of changes by navigating dependencies.
With much more on our roadmap, you can be confident Starhive will help you take advantage of the AI era.
Features
Starhive features for IT service management
Request management
Collect and manage requests in a single location so your employees and customers quickly get the help they need.
Incident management
Bring teams together to rapidly respond to, resolve, and continuously learn from incidents. Build a history of resolutions AI can learn from to accelerate incident response in future.
Change management
Implement change control, assess impact with dependency mapping, track progress, and ensure compliance at every step.
Problem management
Group incidents into problems, accelerate root cause analysis, and log workarounds to reduce the impact of future incidents.
Project management
Plan, track and manage IT projects in a simple and controlled way. Collaborate across teams to deliver results on time.
Reporting
Monitor and optimise your team’s work with custom reports and dashboards. Find improvement areas to provide first-class services.
Linked to your assets
Every request can link to the assets, services and people it's about, so your team sees the whole picture without searching for it.
Flexible asset database
You're in control of Starhive's data model. You can structure and organise your assets how you like to work. If you need to track unique asset types or add custom fields to certain assets, you can!
Dependency mapping
Starhive's relational database can be used to create a CMDB or dependency map of your infrastructure and services. Making incident response and change risk assessments significantly faster.
AI asset intelligence
Use Starhive's AI to run analytics on your asset landscape to spot potential risks early, forecast budgets, and understand the potential impacts of changes.
Asset enrichment
People, and AI, make accurate decisions faster with more context. With Starhive you can enrich and link your assets to extra information: contracts, people, vendors, services, compliance controls, and anything you need.
Asset discovery via Lansweeper
Bring your assets into Starhive and keep them up to date with our Lansweeper integration.
Complete history
See every asset change, and get snapshots of how an asset looked when changes were made to better understand why.
Powerful search
Search for equipment based on customer information, lease dates, its change history, and other related information.
QR tagging
Create QR codes from Starhive to print and attach to your assets. Scan with the Starhive app to update assets in the field.
Collaborate with everyone
Starhive help desks and portals can be used securely by employees and external users like customers, vendors, or partners. At no extra cost.
Configurable service catalogue
Help your colleagues self-serve with an intuitive service catalogue that can be customised to what you offer and how your processes work.
Feels like home
Customise and brand your portal with an unparalleled degree of control or get our AI assistant to do it for you. Create something familiar that increases adoption.
Share asset data, safely
Give your colleagues access to specific asset data and dashboards to help them self-serve information. Give finance access to financial asset data and let employees see exactly what they have assigned.
Create a central source of truth
With over 500 connections to other tools, you can bring in all kinds of assets and supporting information from your existing systems.
AI configuration
We've introduced Starhive's AI assistant to help you configure your help desk and asset database to get started fast.
Custom fields
Apart from four default fields, every ticket and asset attribute is configurable in Starhive per type. So you only store what you need and cut the noise.
Notifications
Get alerted via different channels when critical dates are approaching, specific changes are made, or an asset or ticket meets your pre-defined criteria.
Automations
Create automation rules to keep your tickets and asset data clean and up to date, reducing the admin burden.
Expert support
For every Starhive customer we provide help and expertise to get you started fast. We've available to help at every step of the way.
Secure asset information
With robust roles and access levels and attribute-level permissions, you can keep sensitive asset information protected from unauthorised users.
Data stored in Sweden
Starhive stores your workspace data in Stockholm, Sweden.
Data protection
We use AES-256 encryption for data at rest and TLS 1.2 or higher for data in transit.
SOC 2 Type II
Starhive is SOC 2 Type II certified for security, availability, and confidentiality.
Boost your IT service management
If you want to learn more about how Starhive can transform your ITSM practices, help you make decisions faster, and ultimately reduce costs and risk, let's chat.
FAQ
Have a question about ITSM with Starhive?
What types of teams is Starhive suitable for in the IT service management world?
Starhive is especially great for teams that are beginning their journey into IT service management software and starting to get processes in place, as you can build Starhive out as you go along.
For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies as there's additional considerations involved.
What use case would you recommend IT teams start with?
It will depend on the team and what is causing you the most pain today. You can always add more functionality, data, and apps to your system in future.
However, we believe you can’t go too wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.
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