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IT service management

Data-driven ITSM for the modern business


Accelerate your service delivery with an ITSM solution that provides asset context and AI-powered insights that resolve tickets fast.

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40x

faster internal processes

50%

reduction in admin time

20%

of hardware budget saved

80%

less spent on software solutions

As experienced by Starhive's customers

Free-training

Why choose Starhive for IT service management?

Visibility

Asset visibility = fast resolutions

Unlike legacy ITSM tools, where asset data is an afterthought, Starhive started as an asset and configuration database first.

That means whenever you need data to make an accurate decision, it's available in an instant from your tickets.

Flexible

Unique like your business

Starhive is great for IT teams that like to have control over their software and processes.

With a open data model and high flexibility, you get a tailor-made solution without spending a fortune on software or developers.

Audit

A solution that's easy to adopt

The key to adoption is to provide software solutions that are familiar and enjoyable to work in.

Starhive provides a clean, modern UI and highly customisable and branded portals to help your colleagues feel safe submitting tickets.

AI

Get real value from AI

AI is changing the ITSM landscape. But without context on your business, your infrastructure and assets, and a history of ticket resolutions, AI cannot deliver value. 

Starhive's database is designed for AI. Any additional context AI might require can be pulled into Starhive to increase accuracy and offload admin work so you can focus on the tough questions.

Today Starhive's Nova AI can analyse your asset database to help with budget forecasts or assess the potential impact of changes by navigating dependencies. 

With much more on our roadmap, you can be confident Starhive will help you take advantage of the AI era.

ITSM AI example (1)
Feature checklist

Starhive features for IT service management

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Request management

Collect and manage requests in a single location so your employees and customers quickly get the help they need.

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Incident management

Bring teams together to rapidly respond to, resolve, and continuously learn from incidents. Build a history of resolutions AI can learn from to accelerate incident response in future.

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Change management

Implement change control, assess impact with dependency mapping, track progress, and ensure compliance at every step.

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Problem management

Group incidents into problems, accelerate root cause analysis, and log workarounds to reduce the impact of future incidents.

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Project management

Plan, track and manage IT projects in a simple and controlled way. Collaborate across teams to deliver results on time.

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Reporting

Monitor and optimise your team’s work with custom reports and dashboards. Find improvement areas to provide first-class services.

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No agent limits

We believe IT shouldn't be budget constrained when it comes to who can help resolve an incident or action a request. That's why every Starhive plan includes unlimited users. 

Revenue-sharing

Boost your IT service management

If you want to learn more about how Starhive can transform your ITSM practices, help you make decisions faster, and ultimately reduce costs and risk, let's chat.

Book a demo
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Have a question about ITSM with Starhive?

What types of teams is Starhive suitable for in the IT service management world?

Starhive is especially great for teams that are beginning their journey into IT service management software and starting to get processes in place, as you can build Starhive out as you go along. 

For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies as there's additional considerations involved.

What use case would you recommend IT teams start with?

It will depend on the team and what is causing you the most pain today. You can always add more functionality, data, and apps to your system in future. 

However, we believe you can’t go too wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.