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IT service management software

ITSM software tailored to your team


Enhance your service delivery with a customisable IT platform that meets your team's unique ITSM needs.

IT team service requests
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ITSM that works for you

Each organisation has different requirements for ITSM. Whether you need a simple ticketing system or full, ITIL-aligned ITSM, Starhive works for everyone.

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Full customisation

With Starhive you have the power to customise everything including ticket types, ticket attributes, workflows, CMDB structure, and even the user interface. Build your ITSM software around your organisation instead of building your ITSM processes around your software. 

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Increase your visibility

Understand your services, infrastructure, and assets like never before. Map dependencies between any data object and get visual maps of how everything is connected. Perfect for resolving incidents and assessing the impact of changes.

Do more with your ITSM platform

Create ITSM self-service portals

Self-service help desks

Use Starhive's interface builder to create portals for end users to raise requests, report incidents, find important information, and much more. 

You get full control on how you want your portal(s) to operate.

 

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Include any supporting data for your ITSM like laptops, software licences, warranties, servers, and more

Supporting data is just click away

With Starhive you can store any supporting data you need to fulfil requests, fix incidents, and evaluate potential changes.

You can include your configuration items, assets, people, locations, and absolutely anything else your organisation needs as Starhive has a fully open data model.

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Create workflows for ITSM tickets that are 100% defined by you

Define your unique processes

Workflows for all your tickets are completely flexible so you can define your processes exactly how you want them. 

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Automate routine processes

Free up your time

Trigger everything from ticket transitions, CI/asset updates, incident alerts, reminders, and more with Starhive automations to reduce the admin burden on you and your team.

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And there's more

Different ITSM views

Custom views

View your tickets in different ways to help accelerate productivity. For example, view changes on a timeline, requests on a Kanban board, and incidents in a prioritised list. 

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Mobile apps (1)

Update on the go

Update tickets or supporting data while you're away from your desk with the Starhive mobile apps.

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API

Extend your ITSM

Whether you want to create a fully branded custom support portal or connect Starhive to an external source of data, you can use our API. 

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Boost your IT service management

If you want to know how Starhive can be used for ITIL aligned IT service management or support your small team in some basic request management, get in touch and we can help.   

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Why Starhive?

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Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your processes are, Starhive can handle them.

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Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of IT service management experience to achieve your goals.

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We don’t stop at ITSM

Because of Starhive is a data platform you can work in, you can do far more than ITSM. Expand service management to other teams, build completely custom business apps, or use it as a data warehouse. Everything is possible. 

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Not sure if Starhive is the right IT service management software for you? Or not sure where to start? Speak to one of our data experts for advice.

Got a question about ITSM with Starhive?

What types of teams is Starhive suitable for in the IT service management world?

Starhive is especially great for teams that are beginning their journey into IT service management software and starting to get processes in place, as you can build Starhive out as you go along. 

For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies as there's additional considerations involved.

What use case would you recommend IT teams start with?

It will depend on the team and what is causing you the most pain today. You can always add more functionality, data, and apps to your system in future. 

However, we believe you can’t go too wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.