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Enterprise service management

Unleash service management for every team

Improve the employee experience across your organisation with custom service management solutions built on Starhive and shared data.

 

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Starhive for enterprise service management

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Unparalleled flexibility

Every department provides different services. Define all the services, workflows, ticket types, and supporting data per team how you want, not how a vendor tells you to.

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Custom request portals

Build drag-and-drop interfaces for each team that act as help portals and shared with the wider company. Each portal can be as standardised or as unique as your business requires.

 

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Action tickets faster with supporting data

Data on assets, customers, people, or something else can provide helpful context to close tickets faster. With Starhive, you can store whatever supporting data you need and link it to tickets.

If multiple departments need the same data, no problem! Data can be shared across Starhive to those that need it.

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Full control over your processes

Ticket workflows are unique to your organisation and team. Starhive's workflow builder means you can create any process you might need and apply to any ticket type. 

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Employee portal example

“With the foundation in place in Starhive, it is easy to expand our portal with new features and capabilities... Starhive is very easy to extend and modify.”

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Alex Wahlroos

Systems Developer, Pure Consulting

Read Alex's story
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Quick feature checklist

 

Asset management       ✔️
Request management      ✔️
Incident management      ✔️
Change management      ✔️
Problem management      ✔️
Knowledge management      ✔️
Self-service portal for employees and customers      ✔️
Customisable forms and portals      ✔️
Connect 450+ existing data sources      ✔️
Reporting and analytics      ✔️
AI analytics      In work

 

See all features

 

Take a step towards streamlined service management

Whether you need full enterprise service management software, or you have a small teams looking to work more efficiently with the wider business, Starhive can work for you. 

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Why choose Starhive?

Flexible

Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your process, Starhive can handle it.

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Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of data management experience to achieve your goals.

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We don’t stop at service management

You can also use Starhive for complimentary practices like asset management. Or build unrelated, custom business apps based on data stored in Starhive.

Got a question about enterprise service management?

What is enterprise service management vs ITSM?

IT service management is where it all began, with IT teams looking for a way to improve the services they provided to the wider organisation. 

Enterprise service management is the application of ITSM to other teams beyond IT such as HR, facilities, legal, finance, and marketing. While the services each team provides will be different and require customisation, having robust processes to design, deliver, manage, and improve those services is fundamental across all teams. 

Is enterprise service management only useful for big companies?

Not at all. In our opinion the word enterprise in the name is a bit misleading.

Any organisation that wants to standardise their processes for service delivery across teams can use service management. Any and every team can benefit from more standardised ways of working and continuous improvement.

Does enterprise service management help with security and compliance?

Absolutely it does! Because enterprise service management formalises processes, you can start to build a history of incidents, changes made, requests made, and track who did what when. This data can then be filtered by each team when you need to complete an audit. 

Which department would you recommend starting with
We don’t have one specific team we would recommend. Instead our advice would be to find a team who are willing to try something new and improve how they work with the wider business. Having willing participants will make the project much smoother to implement and result in faster adoption.