IT lifecycle management explained - from start to finish
IT lifecycle management is a critical aspect of any IT team's responsibilities. By...
Employees can request support, find information, report issues efficiently from one central location, reducing their frustration when they need help.
Take the best practices from each service team, share knowledge, and increase collaboration to refine your organisation’s service offerings and processes.
Use a single platform for every team and stop buying separate tools for IT, HR, facilities, legal, and more.
Every organisation provides different services. Use Starhive’s flexibility to create the services and tickets you need for your company.
Data on your employees, assets, customers, or anything else provides more context to your service requests. With Starhive, you can store whatever supporting data you need and link it to requests.
Service workflows are unique to your organisation. Create custom workflows for your requests and other tickets.
Get a helping hand setting up your ticket types and service documentation with built in AI functionalities.
Run automatic updates to requests or trigger notifications to employees based on simple logic to increase efficiency.
With custom dashboards you can view the data you need to find gaps, spot trends, and proactively improve your services.
With list, timeline, gallery, and board views, every team can work the way they like to work.
Build your customised IT service management (ITSM) software with Starhive. Start delivering services, managing assets, and streamlining your processes today.
Create custom facilities management software with Starhive in hours. Proactively manage your facility assets, streamline tasks, and organise your workload with ease.
Starhive lets you create the ticket types you need with the data you need. No matter how unique your process, Starhive can handle it.
Get the help you need with readily available support from our product experts. Tap into years of data management experience to achieve your goals.
If you want to create project management apps, asset management apps, or have a central store of critical business data, you can, all within Starhive.
IT service management is where it all began, with IT teams looking for a way to improve the services they provided to the wider organisation.
Enterprise service management is the application of ITSM to other teams beyond IT such as HR, facilities, legal, finance, and marketing. While the services each team provides will be different, having robust processes to design, deliver, manage, and improve those services is fundamental across all teams.
Not at all. That’s why we like to use service management vs enterprise service management as we think the enterprise word is misleading. Any organisation that wants to standardise their processes for service delivery across teams can use service management. Any and every team can benefit from more standardised ways of working and continuous improvement.
Absolutely it does! Because service management formalises processes, you can start to build a history of incidents, changes made, requests made, and track who did what when. This data can then be filtered by each team when you need to complete an audit.
IT lifecycle management is a critical aspect of any IT team's responsibilities. By...
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