Starhive vs competitors
The best ITSM solution for flexibility and control
Not all ITSM solutions are built the same.
While traditional ITSM tools lock you into rigid workflows, Starhive allows you to design processes that fit your business — not the other way around.
Keep scrolling to compare Starhive to other platforms and see why IT teams choose us for a truly adaptable approach to service management.
The Starhive solution
ITSM tailored to your needs
Every organisation has unique ITSM requirements. Whether you’re looking for a lightweight ticketing system or a fully ITIL-aligned solution, Starhive adapts to your needs, offering the flexibility to scale as your business evolves.
Unmatched customisation
Take complete control over your ITSM platform with Starhive. Customise ticket types, attributes, workflows, CMDB structures, and even the UI to match your organisation’s exact processes. With Starhive, you’re empowered to shape your ITSM solution however you need it.
Greater service visibility
Get a clear, visual understanding of your IT infrastructure, services, and assets. Starhive lets you map dependencies across your IT environment, making it easier to troubleshoot incidents, assess change impact, and improve service reliability.
A smarter approach to ITSM
Starhive vs Freshservice
Freshservice offers a structured, ITIL-aligned ITSM experience, but its predefined workflows and limited customisation can be restrictive for teams with unique requirements. Starhive, on the other hand, provides full flexibility, allowing you to tailor workflows, data structures, and the UI to fit your needs, making it a better choice for organisations seeking a truly adaptable ITSM solution.
Starhive vs TOPdesk
TOPdesk is known for its user-friendly interface and out-of-the-box ITSM features, but it can be rigid in deep customisation. Starhive offers a more flexible approach, allowing teams to fully tailor workflows, data structures, and service portals. If you need ITSM software that adapts to your organisation, Starhive is arguably a far better choice.
Starhive vs JSM
Jira Service Management (JSM) is a strong choice for teams already embedded in the Atlassian ecosystem, but it can be complex to configure and scale beyond IT teams. Starhive, on the other hand, provides a no-code, highly customisable ITSM solution that works across departments. It enables organisations to build ITSM processes around their unique needs without the constraints of rigid configurations.
Starhive vs HaloITSM
HaloITSM offers a structured, ITIL-aligned platform suited for traditional ITSM teams, but its rigidity can be challenging for organisations that need flexibility. Starhive stands out with its no-code capabilities, allowing teams to fully customise workflows, ticketing structures, and UI, ensuring ITSM adapts to business needs rather than forcing businesses to adapt to their software.
Starhive vs ServiceNow
ServiceNow is a powerful enterprise-grade ITSM platform, but its complexity and high costs make it less accessible for smaller teams or those needing to remain more agile. Starhive offers a highly flexible, no-code alternative, enabling organisations to customise workflows, ticketing, and UI without the heavy implementation burden.
Ready to see Starhive in action?
Discover how Starhive’s flexible, no-code ITSM platform can be tailored to your unique needs.
Schedule a demo today to explore how we can help streamline your IT service management, improve efficiency, and enhance your team’s productivity. Our experts will walk you through the features, answer your questions, and show you how Starhive can drive better results for your business.
