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Comparing the best asset and service management platforms

 

 

Find out why teams are joining Starhive — the asset and service management platform for IT teams and beyond.  Reign in your asset chaos and streamline your operations with data-driven brilliance.

 

 

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Top asset and service management tools:

Starhive vs Freshservice vs TOPdesk vs Jira Service Management vs HaloITSM vs ServiceNow

Navigating the world of ITSM solution can feel like searching for a needle in a haystack. With endless options, from building ‘apps’ on spreadsheets to sophisticated platforms, choosing the right solution is crucial for efficiency and growth.

This short and sweet page compares the leading contenders to help you make an informed choice tailored to your business needs.

ITSM competitors logo grid

Capability

Process customisation

Complexity to customise

Portal customisation

Portal branding

Asset/CI management

View relationships from tickets

Store data like contracts and people

Import data from external sources

QR/barcode scanning

Network discovery

Search tickets and assets

Knowledge management

Expand beyond IT teams

Create business 'apps' for other teams

All ITSM practices at lowest user tier

Starhive

starhive-white-logo

High

Simple

High

Advanced

Included

In ticket

Simple

450+ sources

QR only

Powerful, simple

In work

No IT legacy

Yes, no-code

Freshservice

freshservice-icon

Limited

Simple

Limited

Basic

Paid add-on

3rd party app

Limited

CSV

Both

Basic

IT legacy

TOPdesk

top-desk-icon

Limited

Simple

Moderate

Basic

Included

Possible but hard

3 sources

3rd party

3rd party

Basic

IT legacy

JSM

JSM-icon

Moderate

Moderate

Limited

Basic

Only on Premium

A click away

Simple

CSV/3rd party

QR

Powerful, simple

IT legacy

HaloITSM

haloitsm-icon

Moderate

Moderate

Limited

Basic

Included

Possible but hard

200+ sources

Comprehensive

IT legacy

Yes, limited

Majority

ServiceNow

service-now-icon

High

Very complex

High but complex

Moderate

Paid add-on

Could develop it

Possible but hard

CSV/3rd party

3rd party

Powerful, hard

Pricey

Yes, coded

Why Starhive is great

Starhive is unmatched by other asset and service management solutions . With seamless asset/data management, delightful user experiences, effortless customisation, and scalability, all in a single platform.

Data - ESM supporting data

Instant insights for smarter decisions

  • Data is fundamental to fantastic service delivery and quick resolution of requests and incidents.
  • With real-time data at your fingertips, Starhive helps you connect assets, tickets, and people for better decision-making.
  • Easily track performance and spot trends with custom dashboards and automated reports. Faster insights mean quicker resolutions and more informed choices.

Delightful interactions that boost adoption

  • Starhive’s intuitive user experience makes service delivery simple and enjoyable for everyone. Custom portals and self-service options keep employees engaged and IT teams less burdened.
  • High adoption drives efficiency and ensures maximum return on your investment.

Customisable without complexity

  • Starhive gives you full control to design workflows, processes, and interfaces that fit your business perfectly - without complicated setups.
  • Start with templates and tailor everything to your needs in minutes. No coding required, just simple, intuitive configuration.

Ready to take your business processes to the next level? 

Why not speak to our asset and service management experts about the challenges you face today. 

And together we can explore if Starhive is the right solution for you. 

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