Using Starhive and Lansweeper together: enrichment, ITSM, and GRC

We see many teams hitting limits of what the Lansweeper data model can offer. Assets don’t live in isolation. They have owners, vendors, contracts, locations, controls, supported services, issues, changes, and so much more. 

While Lansweeper is a fantastic record of what you have, teams need to access this additional context. In this article, we will focus on how Starhive and Lansweeper can work together to solve three very common problems teams face once asset discovery is no longer the bottleneck: enriching asset data, connecting assets to tickets and services, and mapping assets to compliance controls.

1. Enriching Lansweeper assets with business context

Lansweeper remains the source of truth for discovered asset data. Starhive builds on top of that by giving you a place to store and manage everything Lansweeper is not designed to store.

With the Starhive and Lansweeper integration, you can import the asset types and fields you care about, either manually or on a schedule. Once assets are in Starhive, they can be enriched with supporting information such as:

• Lifecycle statuses
• Assets not detected by Lansweeper
• Vendor and manufacturer information
• Contract agreements
• More details about owners, such as their contact details, team, and location
• Business groups
• Financial information such as cost centres
• Compliance scopes

Instead of storing this information as custom fields on the asset itself, Starhive treats it as structured data with real relationships. Contracts, locations, vendors, and services become first-class objects that can be reused, reported on, and linked consistently across your environment.

This makes it far easier to answer questions like which assets are covered by a certain lease, which assets are coming to the end of their lifecycle, or analysing all the hardware from a particular vendor, without manual effort.

2. Connecting Lansweeper assets to ITSM and CMDB workflows

Many teams want to move from asset inventory to a working CMDB and ITSM setup, but struggle to keep configuration items accurate over time.

Starhive solves this by using Lansweeper’s discovery data to automatically populate and update configuration items in a CMDB built in Starhive. Assets discovered by Lansweeper stay in sync, while Starhive handles the relationships between assets/configuration items and services.

Starhive can also be used as a ticket management system. Using Starhive’s lightweight ITSM capabilities, you can:

• Build a CMDB that stays up to date using Lansweeper scans
• Link incidents, requests, problems, and changes directly to affected assets and services
• Give service desk teams more context to resolve tickets faster
• Create portals for employees or external customers to log tickets

Because Starhive is flexible, teams can start small with a few ticket types and services, then expand as requirements grow. Asset/configuration item data stays consistent because it flows from Lansweeper, rather than being manually maintained.

3. Mapping Lansweeper assets to compliance and GRC frameworks

GRC is another area where Starhive can work with your discovered Lansweeper assets.

Compliance teams need to know which controls apply to which devices. In many organisations, this mapping lives in documents or spreadsheets that are difficult to keep up to date.

With Starhive and Lansweeper, discovered assets are imported into Starhive and linked directly to controls and safeguards from your GRC frameworks. Starhive supports frameworks such as SOC 2, ISO, NIST, DORA, and CIS, and can be adapted to others.

When new assets are discovered and imported from Lansweeper, automations can ensure they are included in the correct control scope. This gives instant visibility into which assets each control applies to and reduces the risk of gaps caused by manual processes and scattered information.

Summary and how to get started

Starhive and Lansweeper are designed to work together, not overlap.

Lansweeper handles discovery and technical inventory. Starhive provides the data model for relationships, workflows, and business context. 

If asset discovery is already working for you and the next challenge is context, business workflows, or risk, this combination is often a natural next step.

You can get started by importing your Lansweeper assets into Starhive and layering in the data and processes you actually need.