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Service management

Streamline business processes and services across your entire organisation

enterprise service management
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Happier employees

Employees can request support, find information, report issues efficiently from one central location, reducing their frustration when they need help. 

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Improve service quality

Take the best practices from each service team, share knowledge, and increase collaboration to refine your organisation’s service offerings and processes.

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Reduce your software costs

Use a single platform for every team and stop buying separate tools for IT, HR, facilities, legal,  and more. 

Features for service management

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Unparalleled flexibility

Every organisation provides different services. Use Starhive’s flexibility to create the services and tickets you need for your company.

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IT and facilities requests in enterprise service management

Action service requests faster with more context

Data on your employees, assets, customers, or anything else provides more context to your service requests. With Starhive, you can store whatever supporting data you need and link it to requests.

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Build enterprise service management workflows

Full control over your processes

Service workflows are unique to your organisation. Create custom workflows for your requests and other tickets.

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And there's more

Use AI to help your enterprise service management

Start faster with AI assistance

Get a helping hand setting up your ticket types and service documentation with built in AI functionalities.

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Automate your enterprise service management

Reduce admin burden

Run automatic updates to requests or trigger notifications to employees based on simple logic to increase efficiency.

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Visualise enterprise service management data

Easily find ways to improve your services

With custom dashboards you can view the data you need to find gaps, spot trends, and proactively improve your services.

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Views enterprise service management how you need

View data the way you need

With list, timeline, gallery, and board views, every team can work the way they like to work. 

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Service management for every team

IT service management

Build your customised IT service management (ITSM) software with Starhive. Start delivering services, managing assets, and streamlining your processes today.

Facilities service management

Create custom facilities management software with Starhive in hours. Proactively manage your facility assets, streamline tasks, and organise your workload with ease.

HR service management

Create apps or a full solution to streamline hiring, onboarding, employee development, and more at your organisation like never before.

Take a step towards streamlined service management

Whether you need full enterprise service management software, or you have a small team or two looking to work more efficiently with the wider business, Starhive can work for you. 

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Why Starhive?

enterprise service management flexibility

Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your process, Starhive can handle it.

enterprise service management support

Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of data management experience to achieve your goals.

enterprise service management and beyond

We don’t stop at service management

If you want to create project management apps, asset management apps, or have a central store of critical business data, you can, all within Starhive.

Enquire now

Not sure if Starhive is the right service management software for you? Or not sure where to start with service management? Speak to one of our data experts for advice.

Got a question about enterprise service management?

What is enterprise service management vs ITSM?

IT service management is where it all began, with IT teams looking for a way to improve the services they provided to the wider organisation. 

Enterprise service management is the application of ITSM to other teams beyond IT such as HR, facilities, legal, finance, and marketing. While the services each team provides will be different, having robust processes to design, deliver, manage, and improve those services is fundamental across all teams. 

Is service management only useful for big companies?

Not at all. That’s why we like to use service management vs enterprise service management as we think the enterprise word is misleading. Any organisation that wants to standardise their processes for service delivery across teams can use service management. Any and every team can benefit from more standardised ways of working and continuous improvement.

Does service management help with security and compliance?

Absolutely it does! Because service management formalises processes, you can start to build a history of incidents, changes made, requests made, and track who did what when. This data can then be filtered by each team when you need to complete an audit. 

Which department would you recommend starting with
We don’t have one specific team we would recommend. Instead our advice would be to find a team who are willing to try something new and improve how they work with the wider business. Having willing participants will make the project much smoother to implement and result in faster adoption.