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Features for asset and service management

Utilise Starhive's flexibility for asset and service management that work for your organisation.

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Asset management:

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Flexible asset database

Track any asset your way

You can store every asset you need to track in Starhive, whether it's IT hardware, cloud resources, robots, contracts, media equipment, people, locations, or anything else. 

With attributes like rich text, maps, ratings, images, priorities, and more, you decide what information you need about each asset instead of us dictating what you should store. 

Learn more about Starhive asset management

Import connections

Import external assets

Sync with important data

Already have assets stored elsewhere? Or want to bring in extra data to give more context to your assets? 

Connect Starhive with over 450+ external sources to build a foundation of unified data to support asset and service management activities. 

Read more about Starhive Import Connections

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Asset relationships

Understand your dependencies

Almost every asset has dependencies. Locations, owners, warranties, parent or child assets etc.

Use Starhive to build a map of your dependencies so troubleshooting issues and understanding the wider asset history is simple. 

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Search

Find an asset in an instant

Use Starhive's filters and native query language, StarQL, to find assets like never before. 

Search on asset dependencies and history to find the exact assets you're looking for. 

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QR codes

Simple asset tagging

Generate QR codes to print and tag your assets to quickly identify assets in the field. 

Use Starhive's mobile apps to scan and update information as needed. 

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Asset lifecycles

Track critical statuses

Create your own workflows in Starhive to represent critical processes for your assets, such as lifecycle states or maintenance cycles. 

You can even add approvals into workflows, for example, ensuring manager approval before deploying a new asset. 

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Automations

Become proactive

Being reactive to asset maintenance or stock levels wastes your time and affects budgets. 

With Starhive automations you can get alerts when warranties are due to expire or other critical conditions are met so you can get ahead of potential problems and spend your money wisely.

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Dashboards

Gain more insight

Use Starhive's app builder to create dashboards for your assets. Understand stock levels, utilisation, locations, and more.
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App builder

Work with your assets too

Tracking and managing assets helps immensely. But how do you handle requests for new assets, booking equipment, or reporting of faulty assets? 

Use Starhive to create interfaces or apps where your colleagues can submit requests and reports and even see what assets are assigned to them. 

Service management

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Ticket types

Tickets that represent your work

With Starhive you can define your tickets how you want them. 

With our ITIL-aligned ITSM template you get:

  • Request
  • Incident
  • Change
  • Problem

But if you need additional or unique ticket types, you can create that too, with zero limitations.

Perfect for expanding service management beyond IT teams where strict ITSM formats cause friction.

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Workflows

Processes unique to you

Your business is unique, as are your processes. With Starhive define state and transition workflows for your tickets that accurately represent your needs. 

Need approvals for some transitions? No problem, they are simple to add. 

 

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Automations

Streamline your work

Use Starhive automation rules to make your agents' daily work faster and remove tedious, repetitive tasks. 

Automate transitions and request fulfilment, send alerts, and keep your CMDB updated. 

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CMDB

Map your services and CIs

With Starhive's open data structure you can store services, assets, CIs, and any other supporting data you need to close your tickets faster. 

Import your CIs from CSVs or our Import Connections, build relationships between them, and link them to tickets for extra context.  

Planning to expand Starhive to non-IT teams? You can easily create 'CMDBs' for facilities, HR, or marketing services and information.

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Service catalogue

Make it simple for your colleagues

Create your service catalogue in Starhive and share via Starhive portals to make accessing services a effortless for your customers.

With Starhive you get full control over your services. No mandatory services, no rigid catalogue. 

 

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Portal

Portals that focus on UX

Create customer-facing portals with an emphasis on great user experience. Customise portals to your organisation and share your service catalogue to help your customers access information, request support, and report issues with ease. 

User experience:

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App builder

Support the whole business

Starhive's in-built app builder can be used to create service management or asset portals, but also be used to create business apps for other use cases. 

Examples include approving and tracking holiday requests, brand portals for the marketing team, CRM systems. 

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Branded portals

Make Starhive feel like home

People come to service desk portals when they are stressed and need help. That's why we believe portals should feel like home. 

If you would like 100% customisation and branding for your portal you can build your own frontend for your customers and use Starhive for your agents. 

Learn more about branded portals

Starhive has mobile apps

Mobile apps

Asset and service management on the go

Thanks to the Starhive mobile apps, your asset and service management can be used effectively out in the field.

Install the Starhive app, log in, and update and update assets, tickets, or other data from anywhere. 

Ease of setup:

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Templates

Don't start from scratch

We have templates available for all kinds of uses of Starhive. From ITIL-aligned ITSM to simple inventory management. 

Load up a template in a few clicks and then adapt it to your business where needed.

Explore Starhive templates

Getting started

Simple to use

Quick to learn, quick to extend

Starhive has a few core concepts to learn that once known unlock a huge amount of power to create asset and service management practices that are truly tailored to your business' needs.

With helpful onboarding guides and expert, free support, you can get started with Starhive for asset and service management in hours, not weeks. 

Combination - flexible assets Import connections Data model - IT asset StarQL -  search - filters - IT asset Mobile apps - QR codes - assets (1) Workflows - asset lifecycle Automations - warranty renewal Apps - IT assets - dashboard Apps - IT assets - my hardware and requests - no side bar Details view - incident - service Workflows - change type Automation - incident ITSM data model Service catalogue - illustration Product Management portal screenshot Interfaces - hr - request portal handm portal Starhive has mobile apps itsm-template-account-management Getting started

Why Starhive?

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Total freedom

Too often vendors think they know how to do ITAM or ITSM best. But we know every organisation has unique needs. With Starhive you can build solutions that work for you and get the benefits of building with the simplicity of buying. 

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Data first

Data powers everything we do. Unlike other tools, we focused on building a data platform that can scale to any application first. Then we added specific features for IT teams, resulting in a far more versatile, unrestrictive platform that can do whatever you need it to do.

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Expert support

If you want to know how to implement a use case in Starhive, want data modelling advice, or have a quick question on a specific feature, our team of experts from across the company is here to help.