Asset management:
You can store every asset you need to track in Starhive, whether it's IT hardware, cloud resources, robots, contracts, media equipment, people, locations, or anything else.
With attributes like rich text, maps, ratings, images, priorities, and more, you decide what information you need about each asset instead of us dictating what you should store.
Already have assets stored elsewhere? Or want to bring in extra data to give more context to your assets?
Connect Starhive with over 450+ external sources to build a foundation of unified data to support asset and service management activities.
Almost every asset has dependencies. Locations, owners, warranties, parent or child assets etc.
Use Starhive to build a map of your dependencies so troubleshooting issues and understanding the wider asset history is simple.
Use Starhive's filters and native query language, StarQL, to find assets like never before.
Search on asset dependencies and history to find the exact assets you're looking for.
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Generate QR codes to print and tag your assets to quickly identify assets in the field.
Use Starhive's mobile apps to scan and update information as needed.
Create your own workflows in Starhive to represent critical processes for your assets, such as lifecycle states or maintenance cycles.
You can even add approvals into workflows, for example, ensuring manager approval before deploying a new asset.
Being reactive to asset maintenance or stock levels wastes your time and affects budgets.
With Starhive automations you can get alerts when warranties are due to expire or other critical conditions are met so you can get ahead of potential problems and spend your money wisely.
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Tracking and managing assets helps immensely. But how do you handle requests for new assets, booking equipment, or reporting of faulty assets?
Use Starhive to create interfaces or apps where your colleagues can submit requests and reports and even see what assets are assigned to them.
Service management
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With Starhive you can define your tickets how you want them.
With our ITIL-aligned ITSM template you get:
But if you need additional or unique ticket types, you can create that too, with zero limitations.
Perfect for expanding service management beyond IT teams where strict ITSM formats cause friction.
Your business is unique, as are your processes. With Starhive define state and transition workflows for your tickets that accurately represent your needs.
Need approvals for some transitions? No problem, they are simple to add.
Use Starhive automation rules to make your agents' daily work faster and remove tedious, repetitive tasks.
Automate transitions and request fulfilment, send alerts, and keep your CMDB updated.
With Starhive's open data structure you can store services, assets, CIs, and any other supporting data you need to close your tickets faster.
Import your CIs from CSVs or our Import Connections, build relationships between them, and link them to tickets for extra context.
Planning to expand Starhive to non-IT teams? You can easily create 'CMDBs' for facilities, HR, or marketing services and information.
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Create your service catalogue in Starhive and share via Starhive portals to make accessing services a effortless for your customers.
With Starhive you get full control over your services. No mandatory services, no rigid catalogue.
User experience:
Starhive's in-built app builder can be used to create service management or asset portals, but also be used to create business apps for other use cases.
Examples include approving and tracking holiday requests, brand portals for the marketing team, CRM systems.
People come to service desk portals when they are stressed and need help. That's why we believe portals should feel like home.
If you would like 100% customisation and branding for your portal you can build your own frontend for your customers and use Starhive for your agents.
Ease of setup:
We have templates available for all kinds of uses of Starhive. From ITIL-aligned ITSM to simple inventory management.
Load up a template in a few clicks and then adapt it to your business where needed.
Starhive has a few core concepts to learn that once known unlock a huge amount of power to create asset and service management practices that are truly tailored to your business' needs.
With helpful onboarding guides and expert, free support, you can get started with Starhive for asset and service management in hours, not weeks.
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Too often vendors think they know how to do ITAM or ITSM best. But we know every organisation has unique needs. With Starhive you can build solutions that work for you and get the benefits of building with the simplicity of buying.
Data powers everything we do. Unlike other tools, we focused on building a data platform that can scale to any application first. Then we added specific features for IT teams, resulting in a far more versatile, unrestrictive platform that can do whatever you need it to do.
If you want to know how to implement a use case in Starhive, want data modelling advice, or have a quick question on a specific feature, our team of experts from across the company is here to help.
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