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Enterprise service management

Every team's unique way of working on one platform

 

Improve the employee experience across your company with custom service management solutions built on Starhive and shared data.

Different teams can use enterprise service management like legal, hr, marketing, and finance
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Happier employees

Employees can request support, find information, and report issues efficiently from one central location.

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Full customisation when needed

Instead of using IT-focused software for non-IT teams, create tailored service management solutions for each department.

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Reduce your software costs

Use a single platform for every team and stop buying separate tools for IT, HR, facilities, legal, and more. 

Features for enterprise service management

facilities service request for fixing audio in a meeting room

Unparalleled flexibility

Every department provides different services. Define all the services, workflows, ticket types, and supporting data per team how you want, not how a vendor tells you to.

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create unique enterprise service portals for submitting requests like this one for HR holiday requests, reporting problems and more

Custom request portals

Build drag-and-drop interfaces for each team that act as help portals and shared with the wider company. Each portal can be as standardised or as unique as your business requires.

 

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Support your enterprise service management activities with shared data such as assets, people, customers, and anything else that is useful

Action tickets faster with supporting data

Data on assets, customers, people, or something else can provide helpful context to close tickets faster. With Starhive, you can store whatever supporting data you need and link it to tickets.

If multiple departments need the same data, no problem! Data can be shared across Starhive to those that need it.

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Create your own service workflows for each department

Full control over your processes

Ticket workflows are unique to your organisation and team. Starhive's workflow builder means you can create any process you might need and apply to any ticket type. 

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And there's more

Use AI to help your enterprise service management

Start faster with AI assistance

Get a helping hand setting up your ticket types and supporting data with built in AI functionality.

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Automate your enterprise service management

Reduce admin burden

Run automatic updates to tickets or trigger notifications to employees based on logic to help teams work faster.

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Views enterprise service management how you need

View data the way you need

With list, timeline, gallery, and board views, every team can work on their different tickets the way they like to work. 

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Service management for every team

IT service management

Build your customised IT service management (ITSM) software with Starhive. Start delivering services, managing assets, and streamlining your processes today.

Facilities service management

Create custom facilities management software with Starhive in hours. Proactively manage your facility assets, streamline tasks, and organise your workload with ease.

HR service management

Create apps or a full solution to streamline hiring, onboarding, employee development, and more at your organisation like never before.

Take a step towards streamlined service management

Whether you need full enterprise service management software, or you have a small teams looking to work more efficiently with the wider business, Starhive can work for you. 

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Why Starhive?

enterprise service management flexibility

Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your process, Starhive can handle it.

enterprise service management support

Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of data management experience to achieve your goals.

enterprise service management and beyond

We don’t stop at service management

You can also use Starhive for complimentary practices like asset management. Or build unrelated, custom business apps based on data stored in Starhive.

Enquire now

Not sure if Starhive is the right enterprise service management software for you? Or not sure where to start with service management? Speak to one of our data experts for advice.

Got a question about enterprise service management?

What is enterprise service management vs ITSM?

IT service management is where it all began, with IT teams looking for a way to improve the services they provided to the wider organisation. 

Enterprise service management is the application of ITSM to other teams beyond IT such as HR, facilities, legal, finance, and marketing. While the services each team provides will be different and require customisation, having robust processes to design, deliver, manage, and improve those services is fundamental across all teams. 

Is enterprise service management only useful for big companies?

Not at all. In our opinion the word enterprise in the name is a bit misleading.

Any organisation that wants to standardise their processes for service delivery across teams can use service management. Any and every team can benefit from more standardised ways of working and continuous improvement.

Does enterprise service management help with security and compliance?

Absolutely it does! Because enterprise service management formalises processes, you can start to build a history of incidents, changes made, requests made, and track who did what when. This data can then be filtered by each team when you need to complete an audit. 

Which department would you recommend starting with
We don’t have one specific team we would recommend. Instead our advice would be to find a team who are willing to try something new and improve how they work with the wider business. Having willing participants will make the project much smoother to implement and result in faster adoption.