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Starhive vs others
Most ITSM tools are built around the ticket.
Starhive starts from your data: service management runs on the same data model as your assets, contracts and people, configured without code.
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Side by side
How Starhive compares.
| Feature / Capability | Starhive | Freshservice | TOPdesk | JSM | HaloITSM | ServiceNow |
|---|---|---|---|---|---|---|
| All ITSM practices at lowest plan | ✕SLAs from Professional | ✕Pro plan and up | ✕Engaged plan and up | ✕Premium for change/problem | ✓All included | ✕Change/Problem in Advanced |
| Flexibility and customisation | ✓High | ◐Custom objects (Pro) | ✕Limited | ◐Moderate | ◐Moderate | ✓High |
| Complexity to customise | ◐Some effort | ✓Simple | ✓Simple | ✕Complex | ◐Moderate | ✕Very complex |
| Portal customisation | ✓High | ◐HTML/CSS (Growth+) | ◐Moderate | ◐Premium for more | ◐CSS/HTML, multi-brand | ◐High but complex |
| Portal branding | ◐Logo, colours; domain on Essential+ | ◐Themes on Growth+ | ◐Logo and colour | ◐Branding, custom domain | ✓Logo, colours, CSS | ✓Themes/CSS |
| Asset/CI management | ◐Asset Management product | ◐100 assets, then paid | ✓Included | ✓Standard and up | ✓Included | ◐Full HAM extra |
| View asset dependencies from ticket | ✓In ticket | ◐3rd party app | ◐Via asset card | ✓ | ◐Linked assets only | ✓CI dependency map |
| Store data like contracts and people | ◐With Asset Management | ◐Pro plan and up | ◐Contracts on Engaged+ | ✓Simple | ✓Contracts built in | ◐Possible but hard |
| Import data from external sources | ◐500+ sources, Essential+ | ✓Discovery + connectors | ◐CSV, SQL, Intune, Lansweeper | ✓CSV, JSON, 23 adapters | ✓250+ integrations | ✓Connectors + imports |
| QR/barcode scanning | ◐QR labels | ✓Both | ◐Paid add-on | ◐QR | ✓Barcode, mobile app | ✓Native mobile app |
| Network discovery | ◐Via Lansweeper, Essential+ | ◐Growth and up | ◐Via Lansweeper | ✓ | ◐Via Lansweeper | ◐ITOM add-on |
| Search tickets and assets | ✓Powerful, simple | ✓Global search | ◐Exact match only | ✓Powerful, simple | ◐Moderate | ✓Powerful, hard |
| Knowledge management | ◐Separate product | ✓ | ✓ | ✓Free Confluence KB | ✓ | ✓ |
| Expand beyond IT teams | ✓Not IT specific | ✓Business workspaces | ✓Facilities included | ✓HR, marketing, CSM | ✓ESM, same licence | ◐Separate products |
✓ Yes◐ Partly✕ No
✓ means included on the lowest paid plan. Anything that is limited, or needs a higher plan, an add-on, a separate product or a third party, is marked ◐, Starhive included.
Checked against each vendor’s public information on . Something out of date? Tell us.
One by one
A smarter approach to ITSM
Starhive vs Freshservice
Freshservice is a polished, ITIL-aligned ITSM tool, with problem, change and release management on its Pro plan and above. Assets are included up to 100 on Growth and charged in packs after that. Starhive puts tickets on the same data model as your assets, so a request links to the asset, contract and person it concerns, and Asset Management has unlimited users.
Starhive vs TOPdesk
TOPdesk is easy to adopt and includes facility services in every plan; problem, change and SLAs start on its Engaged plan. You work within its fixed modules rather than your own data model. In Starhive you define your own asset and request types, without code, and link them however your organisation works.
Starhive vs JSM
Jira Service Management is a strong choice inside the Atlassian ecosystem, with a free Confluence knowledge base and Assets from the Standard plan. Problem and change management need Premium. Starhive also integrates with Jira, so teams can keep Jira for development while running service and asset management on one data model in Starhive.
Starhive vs HaloITSM
HaloITSM includes every module in one licence, from ITSM to HR and facilities, with paid onboarding. Starhive is built around a flexible data model instead: you design the asset, request and contract types yourself, without code, and Nova, Starhive's AI, works across all of it.
Starhive vs ServiceNow
ServiceNow is a powerful enterprise platform. Its pricing is quote-only, change and problem management sit in its Advanced package, and running it usually takes specialist admins or a partner. Starhive offers service and asset management on one data model, set up without code, with published prices.
FAQ
Your questions answered
What types of teams is Starhive suitable for in the IT service management world?
Starhive is especially great for teams beginning their journey into IT service management software and getting processes in place, as you can build Starhive out as you go along.
For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies as there are additional considerations involved.
What use case would you recommend IT teams start with?
It’ll depend on the team and what’s causing you the most pain today. You can always add more functionality, data, and apps to your system in the future.
However, we believe you can’t go wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.
Can I use Starhive for non-IT teams?
Yes, Starhive supports Enterprise Service Management (ESM), making it easy to extend service management capabilities to HR, facilities, finance, and other departments.
Does Starhive integrate with other IT tools?
Yes, Starhive offers API access and integrations with third-party tools, ensuring seamless connectivity with your existing IT ecosystem.
Can I use Starhive for free?
Starhive comes with a 30-day free trial. Don't hesitate to contact us if you need an extended trial period.
Ready to see Starhive in action?
Discover how Starhive’s flexible, no-code ITSM platform can be tailored to your unique needs.
Schedule a demo today to explore how we can help streamline your IT service management, improve efficiency, and enhance your team’s productivity. Our experts will walk you through the features, answer your questions, and show you how Starhive can drive better results for your business.