Skip to content
Start free trial Book a demo Log-in
Start free trial Book a demo Log-in

IT service management software

ITSM software tailored to your team


Enhance your service delivery with a customisable IT platform that meets your team's unique ITSM needs.

 Book a demo

 

Apps - ITSM - change management (1)
Partner-listings

Starhive for IT service management

Apps - ITSM - service catalogue (1)

Self-service help desks

Use Starhive's interface builder to create portals for end users to raise requests, report incidents, find important information, and much more. 

You get full control on how you want your portal(s) to operate.

 

Data model - CMDB (1)

ITSM built on accurate asset and CI data

With Starhive you can store any supporting data you need to fulfil requests, fix incidents, and evaluate potential changes.

You can include your configuration items, assets, people, locations, and absolutely anything else your organisation needs as Starhive has a fully open data model.

Frontends - HandM - IT

Connect branded portals

If you want more customisation or to apply your own branding, you can connect your own portal using our API connectors. 

Perfect for when you need full control over appearance and UX but want to speed up your development by using a ready-made backend and agent tools. 

Workflows - change management

Define your unique processes

Workflows for all your tickets are flexible so you can define your processes exactly how you want them rather than how your software vendor thinks you should execute them.

Automations - incident alert

Free up your time

Trigger everything from ticket transitions, CI/asset updates, incident alerts, reminders, and more with Starhive automations to reduce the admin burden on you and your team.

Revenue-sharing

Quick feature checklist

 

Asset management and CMDB      ✔️
Request management      ✔️
Incident management      ✔️
Change management      ✔️
Problem management      ✔️
Knowledge management      ✔️
Self-service portal for employees and customers      ✔️
Customisable forms and portals      ✔️
Asset discovery      ⛌
Connect 450+ existing data sources      ✔️
Reporting and analytics      ✔️
AI analytics      In work

 

See all features

 

Boost your IT service management

If you want to know how Starhive can be used for ITIL aligned IT service management or support your small team in some basic request management, get in touch and we can help.   

Start a free trial
CTA-shape-new-2
Free-training

Why choose Starhive?

Flexible

Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your processes are, Starhive can handle them.

Support-2

Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of IT service management experience to achieve your goals.

Fast-1

We don’t stop at ITSM

Because of Starhive is a data platform you can work in, you can do far more than ITSM. Expand service management to other teams, build completely custom business apps, or use it as a data warehouse. Everything is possible. 

Got a question about ITSM with Starhive?

What types of teams is Starhive suitable for in the IT service management world?

Starhive is especially great for teams that are beginning their journey into IT service management software and starting to get processes in place, as you can build Starhive out as you go along. 

For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies as there's additional considerations involved.

What use case would you recommend IT teams start with?

It will depend on the team and what is causing you the most pain today. You can always add more functionality, data, and apps to your system in future. 

However, we believe you can’t go too wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.