IT service management software

Stop being reactive. Become proactive today.

Improve your services, support your organisation, and take control.

Increase your visibility

Understand your services, infrastructure, and assets like never before. Plan projects according to business goals, all in Starhive.

Remove bottlenecks

Identify and understand improvement areas, streamline your processes, and become more efficient.

Reduce costs

Enjoy lower overspend on infrastructure and assets while working more efficiently thanks to automations and repeatable processes.

Everything an IT team needs to work efficiently

Data platform

Store any data you need, from assets to service requests, to your teams’ pets–whatever you need!

Build relationships

Link requests, assets, project tasks, and anything else in your database to build a visual map of dependencies.

AI assistance

Get help setting up your Starhive workspace with AI built data models you can extend.

Define workflows

Create business processes, lifecycle states, and more using workflows.

Automate work

Automate data updates like status updates, project handoffs, approvals and more to lower the admin burden on your team.

Custom views

Work how you like to work with custom views for each user.

Design interfaces

Coming soon: create your own custom portal for your whole organisation with forms and lists.

Visualise data

Build real-time, custom dashboards to instantly see what’s working and what needs to be improved.

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Looking to do something specific?

Service management

Use Starhive as an all-in-one platform for your services and the documentation associated with each service. Everything from requests to incidents.

Asset management

Starhive’s flexible database is the perfect place to store your asset inventory, track lifecycles, document configurations, manage contacts, and much more. Link your assets to tickets to increase visibility on troublesome assets.

Project management

Adding your projects and tasks to Starhive and linking them to relevant data such as assets or company goals gives you a full overview on your plans, helps you align to strategic goals, prioritise, and move faster.

Why Starhive?

Flexibility first

Starhive lets you create the ticket types you need with the data you need. No matter how unique your processes are, Starhive can handle them.

Top-notch customer support

Get the help you need with readily available support from our product experts. Tap into years of IT service management experience to achieve your goals.

We don’t stop at ITSM

Because of Starhive’s flexibility, you can build any app you like on top of the Starhive platform. If you like Starhive for IT, you can use it for other teams and get everyone working in one, easier to maintain location.

Got a question about ITSM with Starhive?

What is a ‘no-code app building platform’ like Starhive

We found off-the-shelf SaaS tools, especially for service management, data management, and productivity, were great up to a point, but their ability to be customised left us frustrated.

So, we built Starhive to provide the building blocks of any good piece of software – a scalable database, automations, and a configurable user interface. We enable our users to combine them together into so-called ‘apps’ in a way that works for them. You can create multiple apps in Starhive for different use cases or teams, all built on the same source of business data.

What types of teams is Starhive suitable for in the IT service management world?

Starhive is especially great for teams that are beginning their journey into IT service management software and starting to get processes in place, as you can build Starhive out as you go along.

For large teams already using an ITSM tool and looking to migrate, it’s perfectly possible, but we recommend working with one of our partner companies.

What use case would you recommend IT teams start with?

It will depend on the team and what is causing you the most pain today. You can always add more functionality, data, and apps to your system in future.

However, we believe you can’t go too wrong with asset management. Every IT team needs to track something and we’ve seen that implementing a simple solution from nothing (or from a spreadsheet) can have huge benefits for the team and the company’s bottom line.

Features