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Starhive Professional Services

Expert help at every stage of your Starhive journey

Prove the value, go live, keep improving, or get help with something specific. Pick the offering that fits where you are, delivered by the team that builds Starhive.

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Four ways to work with us.

  • 01

    30-day Proof of Value

    Test Starhive on one real business problem before you commit. In four weeks you get a working use case, a first data model, a business-value summary and a plan for production.

  • 02

    90-day Foundation Implementation

    Go from a validated use case to Starhive in production. We design, configure, load your data, train your team and support the launch.

  • 03

    Premium Support

    For teams that run business-critical work on Starhive. Priority support, named contacts, regular reviews and hours every month for improvements.

  • 04

    Time & Material

    Consultancy by the hour when a package doesn't fit. Hands-on implementation, integrations, applications built on Starhive, advanced data modelling, and anything in between.

The usual path.

Most customers start small, go live, then keep improving. Each step stands on its own, and Time & Material can fill in at any point along the way.

Prove the value

Validate one use case with your own or representative data, and leave with a business case and a 90-day roadmap.

30-day Proof of Value, week by week.

  1. Week 1

    Align

    • Agree the use case and the people involved
    • Set the success criteria
    • Identify the data sources and scope

  2. Week 2

    Configure

    • Set up your Starhive environment
    • Build the first data model
    • Load the agreed data

  3. Week 3

    Validate

    • Review the working use case with your stakeholders
    • Refine the setup
    • Capture feedback

  4. Week 4

    Prove value

    • Final readout and demo
    • Business-value summary with key learnings
    • Recommended 90-day implementation plan

90-day Foundation Implementation, phase by phase.

  1. Days 1–15

    Mobilise and design

    • Confirm scope, success criteria and stakeholders
    • Agree governance and source systems
    • Design the data model and implementation plan

  2. Days 16–45

    Build the foundation

    • Configure object types, attributes and relationships
    • Set up roles and permissions
    • Build workflows, views and sites

  3. Days 46–70

    Load, integrate and validate

    • Import the agreed data
    • Set up integrations or data refreshes
    • Validate data quality with your users

  4. Days 71–90

    Launch and hand over

    • Train admins, power users and stakeholders
    • Finalise governance and go live
    • Document the setup and plan the next phase

What Premium Support includes.

  • 01

    Priority support

    Requests from up to three named contacts go to a premium queue with faster response targets.

  • 02

    Monthly success reviews

    A working session on open issues, adoption, configuration questions and what to improve next.

  • 03

    Quarterly business reviews

    A review with your leadership of the value delivered, adoption, risks and the roadmap ahead.

  • 04

    12 hours a month of expert help

    For small changes, troubleshooting, reporting, data-model refinements and workflow tweaks. Hours can be flexed within the quarter.

  • 05

    Health checks

    Regular reviews of your configuration, data quality, usage and risks.

  • 06

    Release guidance

    What's new in Starhive, what matters to you, and how to roll it out.

Premium Support response targets.

ExampleFirst response
P1 CriticalProduction unavailable or business stopped, with no workaround1 business hour
P2 HighMajor degradation or a blocked critical process4 business hours
P3 MediumFunctional issue, configuration question or non-critical defect1 business day
P4 LowHow-to question, enhancement idea or minor admin request2 business days

Support hours are Monday to Friday, 08:00–18:00 CET/CEST. Need more? We set up support to match how critical Starhive is to you, up to 24/7 cover for critical issues.

Time & Material: help with anything Starhive.

  • 01

    Advice and solution design

    Solution design, architecture, governance, operating model and new use cases.

  • 02

    Configuration and implementation

    Data models, relationships, workflows, automations, permissions, dashboards and sites.

  • 03

    Data and integrations

    Data import and migration, mapping, cleansing, and API and integration setup.

  • 04

    Applications on Starhive

    Design, build and launch of custom business applications on top of Starhive.

  • 05

    Training and enablement

    Workshops, admin training and knowledge transfer so your team can run Starhive on its own.

  • 06

    Flexible scope

    No fixed scope: you set the priorities as you go, and pay for the time we spend.

“I think Starhive is intuitive and I like the visualisation of the relations between objects. We will save some money due to the new, organised structure we gained through Starhive.”
Marco DemmerDirector of Operations, Remora RoboticsRead the review

FAQ

Questions about professional services.

Which offering is right for us?

Choose the 30-day Proof of Value to test Starhive on one focused use case before committing to more.

Choose the 90-day Foundation Implementation when you're ready to take a use case into production.

Choose Premium Support when Starhive runs business-critical work and you want priority support and continuous improvement.

Choose Time & Material for work that doesn't fit a package, such as an integration, an application built on Starhive, or extra help next to one of the packages.

What is included in the 30-day Proof of Value?

One business use case for one team, in one Starhive environment: initial configuration, help importing your data, weekly check-ins and a final readout. You get a working, demo-ready use case, a first data model, and a business-value summary with recommended next steps and a 90-day implementation roadmap.

Expect to spend about 2–4 hours a week on workshops, feedback and validation. Production rollout, complex integrations and custom development are not part of the Proof of Value.

What is included in the 90-day Foundation Implementation?

A production Starhive environment for one solution area and up to two priority use cases: the data model, roles and permissions, workflows, views and sites, data imports and integrations for the agreed sources, governance, training for your admins and users, and support through go-live. You also get a roadmap for the next phase.

Expect to spend about 4–8 hours a week, more at kickoff and go-live.

What happens to work outside a package?

Each package has a clear scope. Anything beyond it, such as more integrations, custom development or a wider rollout, can be added with a change order or done as Time & Material.

Do we need a Starhive subscription?

Yes. Professional services are separate from your Starhive subscription, which is covered by our Cloud Terms of Service. For a Proof of Value, we can arrange access for the evaluation.

Is the work done remotely or on site?

Remotely by default, during Swedish business hours. We can also work on site by arrangement.

Do you have an NDA we can sign before sharing evaluation data?

Yes, we have a specific NDA designed to protect your data when evaluating Starhive with us. You can download it for review here.

We prefer to use our NDA as it's focused on protecting your data during the evaluation process. If required, we may accept your suggested NDA, subject to approval by our legal team.

Let's find the right fit.

Tell us where you are with Starhive and we'll suggest an offering and send you a quote. Or email sales@starhive.com.

Get a quote