Trials
Can I try Starhive before I purchase a license?
Absolutely! You can try Starhive for 30 days free of charge and then decide which paid plan is best for you.
How pricing works
How is Starhive priced?
Starhive has three products. Use one or combine them, and each has its own plan: Starter, Essential, Professional or Enterprise.
Asset Management is priced by the number of objects you store, with unlimited users.
Service Management and Knowledge Management are priced per user.
Workspace features, such as single sign-on, storage, sites and automation runs, follow your highest plan. Nova AI credits add up across your products: each Asset Management plan includes a pool, and each Service or Knowledge Management user adds more.
As your needs grow, you can move a product to a higher plan without changing the others.
How do I add objects?
There are four ways to add objects to Starhive.
- Manually, by clicking the Create button or by using the object form widget.
- Importing objects from CSV files.
- Setting up automatic imports using our import connections.
- Using our rich API to import objects.
How do I remove objects?
Objects can be removed in bulk or one by one.
How many objects do we have?
If you are a workspace owner or workspace admin, follow the steps below.
- Go to Workspace settings
- Locate Usage & Limits to see the current number of objects
Pricing & discounts
How much does Starhive cost?
Asset Management starts at $79 per month for 1,000 objects, billed yearly ($95 billed monthly), with unlimited users. Service Management and Knowledge Management are priced per user.
Prices for every product and plan are on our pricing page. Enterprise plans are quoted: contact us.
Do you offer any discounts?
We don’t offer special pricing for commercial businesses, as we’re committed to keeping our licensing model simple, fair, and consistently affordable for all.
However, as part of our Pledge1% commitment, we offer special pricing for startups, academic institutions, non-profits, and open-source projects. Contact our team to apply for special pricing.
Ordering
How do I purchase Starhive licenses?
Licenses for Starhive are sold as monthly or annual subscriptions. To get started, sign up to create your workspace. Navigate to Workspace Settings > Subscriptions > Manage Subscription to renew automatically each month or year. Follow the on-screen instructions to add credit card details.
Quotes can be received by contacting sales@starhive.com
Payments and refunds
We accept credit card payments for Starter, Essential and Professional plans. Enterprise plans are paid via invoice and bank transfer.
Credit card — (Visa, Mastercard, American Express, Discover, and Diners Club) via our secure order form.
Bank transfer — It can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@starhive.com
Can I get a quote before I place the order?
Yes, you can contact sales@starhive.com to get a quote.
How can I get an invoice?
Once you have accepted a quote, we will generate an invoice. The invoice is sent as a PDF to the billing contact email address you have supplied to us.
Reach out to sales@starhive.com if you have any questions about the invoicing process.
Can I get a refund?
As outlined in our Cloud Terms of Service, refunds aren’t guaranteed.
However, we understand that mistakes can happen, and we’ll do our best to assist within the first 30 days after a new license purchase.
Changing your plan
Upgrading your subscription
Contact sales@starhive.com to move a product to a higher plan or to add another product.
How billing works for mid-term upgrades
- Immediate charge: When you upgrade, you’ll be billed a pro-rated amount that covers the higher plan for the remainder of your current subscription term.
- Renewal: On your next annual renewal date, you’ll be charged the full price of the new plan.
- Cancellations: Subscriptions can be cancelled to stop future renewals, but they are non-refundable once renewed.
Example (upgrading an annual subscription mid-term)
On 1-Jan-2025, you bought a yearly subscription at $8.388.
On 1-Apr-2025, you upgrade to a higher tier at the annual price of $9.588.
- Price difference: $1.200/year
- Time left in current period: 1-Apr-2025 → 1-Jan-2026 = 275 days
- Period length (annual subscription): 365 days
- Proration fraction: 275/365 ≈ 0.7534246575 Immediate upgrade charge = $1,200 × 275/365 ≈ $904.11 (Our payment platform Stripe calculates to the second; rounding to cents)
Your renewal date stays the same, and you will be charged $9,588 on 1-Jan-2026 for the following year.
Example (upgrading a monthly subscription mid-term)
On 1-Jan-2025, you bought a monthly subscription at $467/month.
On 21-Jan-2025, you upgrade to a higher tier at the price of $584/month.
- Price difference: $117/month
- Time left in current period: 21-Jan-2025 → 31-Jan-2026 = 11 days
- Period length for January (subscription): 31 days
- Proration fraction: 11/31 ≈ 0,3548387097
Immediate upgrade charge
= $117 × 11/31
≈ $41.52 (Our payment platform Stripe calculates to the second; rounding to cents)
Your renewal date stays the same, and you will be charged $584 on 1-Feb-2025 for the following month.
Taxes
How is Starhive applying taxes?
IMPORTANT
Starhive collects your IP address to associate a country with your customer profile upon Stripe account creation for tax reasons. You can change your address details at any time after account creation, so make sure that your country is set correctly before placing an order. The country will be the basis for tax calculation.
Starhive is selling B2B licenses from Sweden, which results in the following tax routine:
Buying from Sweden: 25% VAT (moms) is added to your invoice.
Buying from a country in the European Union (except Sweden): Applicable local VAT is added to your invoice if you do not supply your company's VAT number when subscribing to our services.
Buying from a country outside the European Union: No VAT is added to your invoice.
Support and SLA
Get support
By using our Help Center, you can
- Request technical support
- Report a bug
- Suggest improvement
Support requests must be submitted through the Help Center to ensure rapid support from the relevant team.
Support policy
For more information about our support and SLA, see our Support Policy.