Purchasing & Licensing FAQ

Trials

Can I try Starhive before I purchase a license? 

Absolutely! You can try Starhive for 30 days free of charge and then decide which paid plan is best for you.

Consumption-based pricing

What does consumption-based pricing mean?

Consumption-based licensing means your costs are directly tied to how much you use the platform. With Starhive, your license is based on the number of objects you store, manage, or process — not on users or seats. Additional capacity, like automaton runs, AI credits, and storage, is also a cost driver. We provide a quote for your unique needs.

As your needs grow, your license scales with you, giving you the flexibility to pay only for what you actually use.

Unlike seat-based models, Starhive lets you invite unlimited users at no extra cost, empowering broader collaboration without increasing your bill.

How do I add objects?

There are four ways to add objects to Starhive.

1. Manually, by clicking the Create button or by using the object form widget.
2. Importing objects from CSV files.
3. Setting up automatic imports using our import connections.
4. Using our rich API to import objects.

How do I remove objects?

Objects can be removed in bulk or one by one. 

How many objects do we have?

If you are a workspace owner or workspace admin, follow the steps below.

1. Go to Workspace settings
2. Locate Usage & Limits to see the current number of objects

Pricing & discounts

How much does Starhive cost?

Starhive uses consumption-based pricing — meaning you’re charged based on the number of objects you store and resources you use in the platform. This flexible model lets you seamlessly move to higher tiers as your usage and needs grow.

The two plans are listed below.

Annual and monthly subscription prices (USD)

Our subscription plans and pricing are detailed on our pricing page.

Do you offer any discounts?

We don’t offer special pricing for commercial businesses, as we’re committed to keeping our licensing model simple, fair, and consistently affordable for all.

However, as part of our Pledge1% commitment,  we offer special pricing for startups, academic institutions, non-profits, and open-source projects. Contact our team to apply for special pricing.

Ordering

How do I purchase Starhive licenses?

Licenses for Starhive are sold as monthly or annual subscriptions. To get started, sign up to create your workspace. Navigate to Workspace Settings > Subscriptions > Manage Subscription to renew automatically each month or year. Follow the on-screen instructions to add credit card details.

Quotes can be received by contacting sales@starhive.com 

Payments and refunds

We accept credit card payments for Starter licenses. Scale licenses are paid via invoice and bank transfer.

Credit card — (Visa, Mastercard, American Express, Discover, and Diners Club) via our secure order form.

Bank transfer  — It can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@starhive.com 

Can I get a quote before I place the order?

Yes, you can contact sales@starhive.com to get a quote.

How can I get an invoice?

Once you have accepted a quote, we will generate an invoice. The invoice is sent as a PDF to the billing contact email address you have supplied to us. 

Reach out to sales@starhive.com if you have any questions about the invoicing process.

Can I get a refund?

As outlined in our Cloud Terms of Service, refunds aren’t guaranteed.
However, we understand that mistakes can happen, and we’ll do our best to assist within the first 30 days after a new license purchase. 

Upgrading to a higher object tier

Upgrading your subscription

Contact sales@starhive.com if you want to upgrade from Starter to Scale.

How billing works for mid-term upgrades

• Immediate charge: When you upgrade, you’ll be billed a pro-rated amount that covers the higher object tier for the remainder of your current subscription term.

• Renewal: On your next annual renewal date, you’ll be charged the full price of the new object tier.

• Cancellations: Subscriptions can be cancelled to stop future renewals, but they are non-refundable once renewed.

Example (upgrading an annual subscription mid-term)

On 1-Jan-2025, you bought a yearly subscription at $8.388.
On 1-Apr-2025, you upgrade to a higher tier at the annual price of $9.588.

• Price difference: $1.200/year

• Time left in current period: 1-Apr-2025 → 1-Jan-2026 = 275 days

• Period length (annual subscription): 365 days

• Proration fraction: 275/365 ≈ 0.7534246575

  Immediate upgrade charge

  = $1,200 × 275/365

  ≈ $904.11 (Our payment platform Stripe calculates to the second; rounding to cents)

Your renewal date stays the same, and you will be charged $9,588 on 1-Jan-2026 for the following year.

Example (upgrading a monthly subscription mid-term)

On 1-Jan-2025, you bought a monthly subscription at $467/month.
On 21-Jan-2025, you upgrade to a higher tier at the price of $584/month.

• Price difference: $117/month

• Time left in current period: 21-Jan-2025 → 31-Jan-2026 = 11 days

• Period length for January (subscription): 31 days

• Proration fraction: 11/31 ≈ 0,3548387097

Immediate upgrade charge

= $117 × 11/31

≈ $41.52 (Our payment platform Stripe calculates to the second; rounding to cents)

Your renewal date stays the same, and you will be charged $584 on 1-Feb-2025 for the following  month.

Taxes

How is Starhive applying taxes?

IMPORTANT
Starhive collects your IP address to associate a country with your customer profile upon Stripe account creation for tax reasons. You can change your address details at any time after account creation, so make sure that your country is set correctly before placing an order. The country will be the basis for tax calculation. 

Starhive is selling B2B licenses from Sweden, which results in the following tax routine:

Buying from Sweden: 25% VAT (moms) is added to your invoice.

Buying from a country in the European Union (except Sweden): Applicable local VAT is added to your invoice if you do not supply your company's VAT number when subscribing to our services. 

Buying from a country outside the European Union: No VAT is added to your invoice.

Support and SLA

Get support

By using our Help Center, you can

• Request technical support
• Report a bug
• Suggest improvement

Support requests must be submitted through the Help Center to ensure rapid support from the relevant team. 

Support policy

For more information about our support and SLA, see our Support Policy.