Purchasing & Licensing FAQ
Trials
Can I try Starhive before I purchase a license?
Absolutely! You can start using Starhive free with a 30-day trial, and then decide if you’d like to upgrade to a paid plan.
Can I ask for an extended trial period?
We understand you might need more time to explore Starhive. Feel free to reach out to our team—we’d be happy to provide you with an extended trial.
Consumption-based pricing
What does consumption-based pricing mean?
Consumption-based licensing means your costs are directly tied to how much you use the platform. With Starhive, your license is based on the number of objects you store, manage, or process — not on users or seats. As your needs grow, your license scales with you, giving you the flexibility to pay only for what you actually use.
Unlike seat-based models, Starhive lets you invite unlimited users at no extra cost, empowering broader collaboration without increasing your bill.
How do I add objects?
There are four ways to add objects to Starhive.
- Manually, by clicking the Create button or by using the object form widget.
- Importing objects from CSV files.
- Setting up automatic imports using our import connections.
- Using our rich API to import objects.
How do I remove objects?
Objects can be removed in bulk or one by one.
How many objects do we have?
If you are a workspace owner or workspace admin, follow the steps below.
- Go to Workspace settings
- Locate Usage & Limits to see the current number of objects
Pricing & discounts
How much does Starhive cost?
Starhive uses tiered, consumption-based pricing — meaning you’re charged based on the number of objects you store and manage in the platform. This flexible model lets you seamlessly move to higher tiers as your usage and needs grow.
The plans and tiers are listed below.
| Plan | Tier (object limit) |
Price/month (annual sub.) |
Price/month (monthly sub.) |
| Starter | 1,000 | $79 | $92 |
| Essential | 5,000 | $399 | $467 |
| 10,000 | $499 | $584 | |
| 15,000 | $599 | $701 | |
| 20,000 | $699 | $818 | |
| 25,000 | $799 | $935 | |
| 30,000 | $899 | $1,052 | |
| 35,000 | $999 | $1,169 | |
| 40,000 | $1,099 | $1,286 | |
| 45,000 | $1,199 | $1,403 | |
| 50,000 | $1,299 | $1,520 | |
| 60,000 | $1,499 | $1,754 | |
| 70,000 | $1,699 | $1,988 | |
| 80,000 | $1,899 | $2,222 | |
| 90,000 | $2,099 | $2,456 | |
| 100,000 | $2,299 | $2,690 | |
| 150,000 | $2,899 | $3,392 | |
| 200,000 | $3,499 | $4,094 | |
| Professional | 250,000 | $4,000 | $4,680 |
| 500,000 | $5,500 | $6,435 | |
| 750,000 | $7,000 | $8,190 | |
| 1,000,000 | $8,500 | $9,945 | |
| 1,250,000 | $10,000 | $11,700 | |
| 1,500,000 | $11,500 | $13,455 | |
| 1,750,000 | $13,000 | $15,210 | |
| 2,000,000 | $14,500 | $16,695 | |
| 2,250,000 | $16,000 | $18,720 | |
| 2,500,000 | $17,500 | $20,475 | |
| 2,750,000 | $19,000 | $22,230 | |
| Scale | 3,000,000 | $20,500 | Only available with an annual subscription |
| 3,500,000 | $23,500 | ||
| 4,000,000 | $26,500 | ||
| 4,500,000 | $29,500 | ||
| 5,000,000 | $32,500 | ||
| 5,500,000 | $35,000 | ||
| 6,000,000 | $37,500 | ||
| 6,500,000 | $40,000 | ||
| 7,000,000 | $42,500 | ||
| 7,500,000 | $45,000 | ||
| 8,000,000 | $47,500 | ||
| 8,500,000 | $50,000 | ||
| 9,000,000 | $52,500 | ||
| 9,500,000 | $55,000 | ||
| 10,000,000 | $57,500 | ||
| 10M+ | Custom pricing |
Our subscription plans and pricing are detailed on our pricing page.
Do you offer any discounts?
We don’t offer special pricing for commercial businesses, as we’re committed to keeping our licensing model simple, fair, and consistently affordable for all.
However, as part of our Pledge1% commitment, we offer special pricing for startups, academic institutions, non-profits, and open-source projects. Contact our team to apply for special pricing.
Ordering
How do I purchase Starhive licenses?
Licenses for Starhive are sold as monthly or annual subscriptions. To get started, sign up to create your workspace. Navigate to Workspace Settings > Subscriptions > Manage Subscription to renew automatically each month or year. Follow the on-screen instructions to add credit card details.
Please ensure your address is correct before placing an order, as it affects your tax. Read more under the Tax section in this FAQ.
Payments and refunds
Which payment methods are accepted?
At this point, we only accept credit card payments for Starter, Essential and Professional licenses.
Bank transfer payments can be made for Scale licenses. Contact our sales team for a quote/invoice.
Credit card — (Visa, Mastercard, American Express, Discover, and Diners Club) via our secure order form.
Bank transfer — It can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@starhive.com
Taxes
How is Starhive applying taxes?
IMPORTANT
Starhive collects your IP address to associate a country with your customer profile upon Stripe account creation for tax reasons. You can change your address details at any time after account creation, so make sure that your country is set correctly before placing an order. The country will be the basis for tax calculation.
Starhive is selling B2B licenses from Sweden, which results in the following tax routine:
Buying from Sweden: 25% VAT (moms) is added to your invoice.
Buying from a country in the European Union (except Sweden): Applicable local VAT is added to your invoice if you do not supply your company's VAT number when subscribing to our services.
Buying from a country outside the European Union: No VAT is added to your invoice.
Support and SLA
Get support
By using our Help Center, you can
- Request technical support
- Report a bug
- Suggest improvement
Support requests must be submitted through the Help Center to ensure rapid support from the relevant team.
Support policy
For more information about our support and SLA, see our Support Policy.