Support Policy
Effective Date 28th September 2023
Starhive Help Center
To get in contact with our support team, you can submit a request via our help center. Our help center can be found at https://help.starhive.com/
Support types
Bug / Incident
This type should be used to report a bug or incident you experience with our product.
Technical support
This type should be used when you need advice on how to configure our product.
Improvement request
Feel free to report a request for improvement where you see we can do better or where the product can be stronger in the future.
Service Level Agreement
We are committed to the SLA levels specified below, but our ambition is to respond even faster as we know how much great support means to our customers.
Support hours: Mon-Fri 09:00-16:00 Central European Time zone (CET / CEST).
Response times
- Bugs: within 2 working days
- Technical support: within 4 working days
- Improvements: within 14 working days