--- title: "Enterprise service management | Starhive use case" description: "Discover enterprise service management with Starhive. Use a single platform for unique service management flows legal, HR, facilities, finance, and more." url: https://starhive.com/use-cases/enterprise-service-management --- Enterprise service management # Unleash service management for every team Improve the employee experience across your organisation with custom service management solutions built on Starhive and shared data. [Book a demo](https://starhive.com/book-your-free-demo) ## Starhive for enterprise service management - ![Apps - HR holiday - requests (1)](https://starhive.com/images/pages/apps-hr-holiday-requests-1.webp) ### Custom request portals Build drag-and-drop interfaces for each team that act as help portals and shared with the wider company. Each portal can be as standardised or as unique as your business requires. - ![Combination - flexible assets-2](https://starhive.com/images/pages/combination-flexible-assets-2.webp) ### Action tickets faster with supporting data Data on assets, customers, people, or something else can provide helpful context to close tickets faster. With Starhive, you can store whatever supporting data you need and link it to tickets. If multiple departments need the same data, no problem! Data can be shared across Starhive to those that need it. - ![Workflows - change management](https://starhive.com/images/pages/workflows-change-management.webp) ### Full control over your processes Ticket workflows are unique to your organisation and team. Starhive's workflow builder means you can create any process you might need and apply to any ticket type. - ![Detail view - facilities maintenance task (1)](https://starhive.com/images/pages/detail-view-facilities-maintenance-task-1.webp) ### Unparalleled flexibility Every department provides different services. Define all the services, workflows, ticket types, and supporting data per team how _you want_, not how a vendor tells you to. > “With the foundation in place in Starhive, it is easy to expand our portal with new features and capabilities... Starhive is very easy to extend and modify.” Alex WahlroosSystems Developer, Pure Consulting[Read Alex's story](https://starhive.com/blog/pure-consulting-employee-portal) ## Quick feature checklist | Asset management | ✔️ | | --- | --- | | Request management | ✔️ | | Incident management | ✔️ | | Change management | ✔️ | | Problem management | ✔️ | | Knowledge management | ✔️ | | Self-service portal for employees and customers | ✔️ | | Customisable forms and portals | ✔️ | | Connect 500+ existing data sources | ✔️ | | Reporting and analytics | ✔️ | | AI analytics with Nova | ✔️ | [See all features](https://starhive.com/solutions/it-service-management) ## Take a step towards streamlined service management Whether you need full enterprise service management software, or you have a small teams looking to work more efficiently with the wider business, Starhive can work for you. [Book a meeting](https://starhive.com/book-your-free-demo) Why Starhive ## Why choose Starhive? - 01 ### Flexibility first Starhive lets you create the ticket types you need with the data you need. No matter how unique your process, Starhive can handle it. - 02 ### Top-notch customer support Get the help you need with readily available support from our product experts. Tap into years of data management experience to achieve your goals. - 03 ### We don’t stop at service management You can also use Starhive for complimentary practices like asset management. Or build unrelated, custom business apps based on data stored in Starhive. FAQ ## Got a question about enterprise service management? What is enterprise service management vs ITSM? IT service management is where it all began, with IT teams looking for a way to improve the services they provided to the wider organisation. Enterprise service management is the application of ITSM to other teams beyond IT such as HR, facilities, legal, finance, and marketing. While the services each team provides will be different and require customisation, having robust processes to design, deliver, manage, and improve those services is fundamental across all teams. Is enterprise service management only useful for big companies? Not at all. In our opinion the word enterprise in the name is a bit misleading. Any organisation that wants to standardise their processes for service delivery across teams can use service management. Any and every team can benefit from more standardised ways of working and continuous improvement. Does enterprise service management help with security and compliance? Absolutely it does! Because enterprise service management formalises processes, you can start to build a history of incidents, changes made, requests made, and track who did what when. This data can then be filtered by each team when you need to complete an audit. Which department would you recommend starting with We don’t have one specific team we would recommend. Instead our advice would be to find a team who are willing to try something new and improve how they work with the wider business. Having willing participants will make the project much smoother to implement and result in faster adoption. ## Related blog articles [Visit the blog](https://starhive.com/blog) - [![CMDBs help manage physical and virtual IT equipment](https://starhive.com/images/blog/10-cmdb-best-practices/scott-rodgerson-pspf-xgom5w-unsplash.webp) IT Service Management (ITSM) ### The 10 CMDB best practices for successful business implementation If you're here, chances are you're planning to implement or improve a configuration... 8 min read](https://starhive.com/blog/10-cmdb-best-practices) - [![IT asset data model](https://starhive.com/images/blog/getting-started-with-itsm-for-small-teams-a-simple-guide-to-streamlined-service-delivery/data-model-it-assets.webp) IT Service Management (ITSM) ### Getting started with ITSM:: A guide to streamlined service delivery For many small teams, IT Service Management (ITSM) might sound like it’s reserved for... 6 min read](https://starhive.com/blog/getting-started-with-itsm-for-small-teams-a-simple-guide-to-streamlined-service-delivery) - [![IT Infrastructure Server](https://starhive.com/images/blog/itsm-vs-itom-whats-the-difference/pexels-brett-sayles-2881229.webp) IT Service Management (ITSM) ### ITSM vs ITOM: What’s the difference? As businesses increasingly rely on digital services, ensuring seamless IT operations is... 4 min read](https://starhive.com/blog/itsm-vs-itom-whats-the-difference) - [![Enterprise](https://starhive.com/images/blog/what-is-enterprise-service-management-esm-and-why-does-it-matter/pexels-yankrukov-7693699-1.webp) IT Service Management (ITSM) ### What is Enterprise Service Management (ESM) and why does it matter? Organisations constantly seek ways to improve efficiency, streamline operations, and... 4 min read](https://starhive.com/blog/what-is-enterprise-service-management-esm-and-why-does-it-matter) Start today ## Describe it. Nova sets it up. Your team runs it. Try Starhive free for 30 days, or let us show you around. [Start free](https://app.starhive.com/signup)[Book a demo](https://starhive.com/book-your-free-demo)